One Casino - プレイヤーの入金された資金はアカウントから消えました。

I deposited 20 € but could only play with 10 the other 10 were booked and are now gone

hab 20€ eingezahlt aber konnte nur mit 10 dpielen die anderen 10 wurden garet gebucht und sind nun weg

Dear Gino,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem but I’m afraid, I will need more information and details. Could you please elaborate? Is your account still accessible or it has been blocked with €10 inside?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Gino,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Yes, my account is still accessible

Ja mein konto ist noch zugänglich

Could you please forward your cashier and game histories to petronela.k@casino.guru?

Dear Gino,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.