One Casino - プレイヤーは賞金を受け取るのに苦労しています。

I continually refuse to pay me my win yet, even though I sent them a photographic proof of banking that I am the main dispatching internetbanking.And I always get the same message as if I was writing with robot.Jsem severely disappointed.

Neustale mi zamitaj vyplatit moji vyhru presto ze jsem jim poslala vyfoceny dukaz z bankovnictví ze jsem hlavním disponujicim internetoveho bankovnictvi.A neustale mi chodi stejna zprava jako kdybych si psala s robotem.Jsem vazne zklamana.

Dear Andrea,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you deposited funds into your account with a joint bank card? If yes, who’s name is on the card? Furthermore, could you forward any relevant communication between you and the casino to petronela.k@casino.guru? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela 

Dear Andrea,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hello, thank you for your help, but I lost the money I was not paid yet, I was on the account written as a person in charge of the contract I took all of them and still did not pay me, especially when you deposit money yeah they can quickly take. .....But thanks

Regards

Dobry den děkuji vam za pomoc ale uz jsem penize prohrala castka  mi nebyla vyplaceno presto ze jsem na ucte psana jako poverana osoba i ve smlouve vse jsem jim vyfotila a stejne mi to nevyplatili,hlavne ze kdyz clovek vklada penize jo to jim jde rychle brát......Ale děkuji 

S pozdravem  

Unfortunately, after gathering additional information we are rejecting this complaint us unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.