Orozino Casino - プレイヤーの撤退が遅れています。

I complete the playthrough and it doesn't allow me to withdraw. Contact with them and they say it has been forwarded to our financial management. Still waiting for response.

Dear mrlittle1008,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please clarify if you are unable to request the withdrawal or if the withdrawal request has been pending for too long?
• Have you made any successful withdrawals before?
• Have you passed the KYC verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear mrlittle1008,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.