Orozino Casino - プレイヤーの撤退が遅れています。

I received a bonus, met all the requirements and they still won't let me withdraw the money. There's no place on the site to check. The live chat doesn't work, I sent an e-mail and so far nothing.

Recebi um bônus, cumpri todos os requisitos e mesmo assim não me deixam sacar o dinheiro. Não tem local no site pra fazer verificação. O chat não funciona ao vivo, enviei um e-mail e ate agora nada.

Hello paulaana37,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Orozino Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you ever deposit into the casino?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear paulaana37,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.