Orozino Casino - 不正行為の申し立てにより、プレイヤーの賞金は無効になりました。

I had wagered and won. But support was not great. .so I haven't withdrawn in years. I kept playing after wagering because it kept saying 100% wagered but wulithdrawl 0.. I got a letter basically saying you did meet your wagering but with not so many words apparently i cheated. How, is it possable . I kept playing . I have no game. I was enjoying playing different games. I had no idea about bet up bet down.. if I did they can show me 1 withdraw I have made. I play at 10 or more and never have I withdrawn. When I decide to play smart they took my money as soon as I asked for a withdraw...I have pictured. There excuses made no sense. I'm a horrible gambler . I some how knew they were going to make anything to not pay me. I am not a cheater.

Dear Deeonna13,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please specify if you accumulated your winnings with or without a bonus? If you played with a bonus, please send here a screenshot or a link to it.

Also, kindly forward me the email you received from the casino after your winnings were confiscated at veronika.f@casino.guru. Has the casino explained which rule you allegedly breached?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear Deeonna13,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.