Paradise 8 Casino - プレイヤーの撤退が遅れています。

Not my first payout with paradise8 but definitely the slowest. Never had any problems with them until now. Requested a $500 cash out on 11/21. I’ve sent several emails to support and management but I only get the same robot responses. Live chat support never connects with me unless it is a robot response. I really enjoy this casino and I’ve spent a lot of money here, I want my money and some basic communication would be nice.

Dear Clayton,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account.

Since this is not your first withdrawal, I believe it is only a matter of time until you receive it. Therefore, I would recommend you wait for one more week. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your patience and understanding.

Best regards,

Kristina

Dear Clayton,

Has there been any news? Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

They paid me 2 days after I posted. I guess I just got nervous after their time frame passed and never having a payout take that long from them before. Thanks for your help and for your calming advice. Respect.

Awesome news, Clayton. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.