Paradise 8 Casino - プレイヤーは複数のアカウントを開設したとして非難されています。

I made a withdrawal at Paradise8 casino for 500 € and sent the documents they asked for and now I was banned and accused of having multiple inactive accounts that they allowed me to have I ask if I can deposit and play if I have Another account, they answered me, this is not a problem, you just will not receive bonuses. You can Make a deposit And play freely I asked if I win can I make a withdrawal I was answered yes you can, all this is displayed in a conversation in agent's chat and now they I ask you to help solve this problem,

Dear Khachik,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if you have received a confirmation from the Paradise 8 Casino since the uploaded one is from the Cocoa Casino? How long ago you have registered your account?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

I opened an account Played a free bonus and closed it All my fault in this I just opened an account and played with bonus funds I never made a withdrawal or something like that and when I wanted to I made a deposit and played With my money without bonuses without all sorts of promo offers I just love to play games from the provider Tom Horn When I was told that this is not a problem if I have another account but are not active I just will not receive a welcome bonus because I didn’t want to play for bonuses with my money, just practice for bonus then they made a deposit, they considered it a violation that I increase my chance I just don't understand how it increases my chance if I play in another account I close then after two days three days I opened a new one how can the account that I have closed this new account ? As for how long ago, probably about a month ago, I don't remember anymore because I opened it and then closed it.If they told me that this is a violation, I would not open any account of another and did not make a deposit of 52 €, I'm not a fool to know that this is a violation of the law and still make a deposit to lose and win and deposit

Я открывал аккаунт Играл в бесплатный бонус и закрыл Все моя вина в этом только что я открыл аккаунт и поиграл на бонусные средства я никогда не сделал вывод денег или что-то подобное а когда мне хотелось я сделал депозит и играл На мои деньги без бонусов без всяких промо предложение Я просто люблю Играть Игры от провайдера Том Horn Когда мне сказали что это не проблема если у меня есть аккаунт другой но не активны я только не буду получать приветственный бонус так как я не хотел на мои деньги играть на бонусы просто практиковаться на бонусные предложения их потом сделал депозит они это сочли нарушением что я Увеличиваю свой шанс Я просто не понимаю как это увеличивает мой шанс если я играю в другом аккаунте закрываю потом через два дня три дня открывал новая как может влиять тот аккаунт который я Закрыл на этот новый аккаунт?  Что касается как давно то наверно месяц назад примерно я уже не помню потому что я как сказал открывал потом закрывал Если бы мне сказали что это нарушение я бы не открывал ни одного аккаунта другого и не сделал депозит 52 € я не дурак чтобы знать что это нарушение закона и все равно сделать депозит чтобы потерять и выигрыш и депозит

Thank you very much, Khachik, for providing all the necessary information. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Khachik,

I looked at your complaint and at the provided screenshots. I’ll try my best to resolve your case.

I would like to ask Paradise 8 Casino to clarify the situation.

Yes, I see in the list of accounts at different times opening, but closing by me and not by you !! because I always had one active one that you banned and confiscated ... why did you let me have an account and make a deposit, didn’t say you know you have accounts and we will not let you have another one and make a deposit or did you expect me to make a deposit and I lose, and that's it, but if I win, then the ban and confiscation terms and conditions will take effect immediately?

Да, я вижу в списке счетов в разное время открывающся, но закрывающиеся мной, а не вами !! потому что у меня всегда был один активный, который вы забанили и конфисковали ... почему вы разрешили мне иметь учетную запись и внести депозит, не сказал, что вы знаете, что у вас есть учетные записи, и мы не позволим вам иметь еще один и сделать депозит или вы ожидали, что я внесу депозит, и я проиграю, и все, но если я выйгрыш , тогда сразу вступят в силу правила и условия бан и конфискация?

Hi,

The terms of the casino are crystal clear on this point. Linked accounts are sufficient cause to close account and void winnings.

Our Security Department cannot review individually thousands upon thousands of registrations per day. But when a player cashes out, it is a normal procedure to review if there are any linked accounts.

From this alone, it is sufficient to ban this and all related accounts.

Furthermore, we have discovered that there is a fraud ring from Armenia. Players create multiple accounts to play the No-Deposit bonuses on the game "Book of Spells". Players will wait to hit the "free games feature" of the game and then hop out of the game before the free games are completed. Then they will wager down the free no deposit bonus (that has a max cash out), deposit and return to the game to receive the payout of the free spins, in order to cash out the entire sum (without a max cashout restriction).

I leave these secondary comments, so it can become publicly known that there is a group of fraud players from Armenia trying to abuse casinos based on this strategy.

Best regards,

Paradise8 Management

I understand that it is difficult to do it at the time of registration, but it is not difficult when an agent or manager in the chat is asked with a vow then you answer no problem, you just do not get welcome bonuses and you can play and make a deposit and withdrawal of money !!! if they told me that it was forbidden when I asked in the chat, I would not open an account and make a deposit; there are no extra days to throw away

I think the country does not matter where the FRAUDERS are there are different people everywhere and this should not affect other bona fide players from ARMENIA !!!!

я понимаю что это трудно делать вовремя регистрации , но не трудно когда агента или менеджера в чате спрашвают обетом то отвечаешь нет проблем ты просто нэ получешь бонусы привествини и можешь играть делать депозит и вывод денег!!!  если бы мне сказали что это запрещено когда я спрасшвал в чате я бы не открыл аккаунта и не делал бы депозит умения нету лишних денек чтобы бросать на ветер 

я думаю страна не важно откуда МОШЕННИКИ везде есть разные люди и это не должно влиять на других добросовестных игроков из АРМЕНИИ !!!!

Dear Paradise 8 Casino,

According to snippets from Khachik’s conversation with the chat support on Cocoa Casino, he informed the casino of other accounts he had created and received a confirmation that the duplicate accounts would not represent a problem in case of requesting a withdrawal.

I would like to kindly ask you to comment on this.

Hi,

In the case of Savannah Kings, there are immediate prior wagers prior to the win on a $0 bet.

There are no immediate wagers on Book of Spells and suddenly a big amount is won. We took this case and several other from Armenian players to the game provider, and they confirmed there was a strategy to collect earnings from the rounds of free spins.

Nonetheless, our justification to close and void winnings relies on the creation of multiple accounts which cannot be denied, in fact, has been confirmed by the player himself.

Thank your for your consideration.

Paradise8 Management

yes it was also confirmed that you allowed me to have an account

and on account of these intrigues of yours with bonuses, this is not for me

Savannah Kings and Book of Spells are the same provider and they cannot have different betting models with the same game algorithm

да было подтверждено еще что  вы позволили мне иметь аккаунт

а на счот этих ваших интриг с бонусами не ко мне это мимо

Savannah Kings и  Book of Spells это тот же провайдер и у ных одинакви алгоритм игры не может быть разные модел ставок

Hi Casino Guru,

We want to summarize our position.

1) The terms at Paradise8 are crystal clear about having duplicate accounts. Just 1 duplicate account is sufficient for suspending the account. As we showed in a screenshot above, he has DOZENS of duplicate accounts. This person has been systematically abusing of the free sign up bonuses over a period of several months.

2) A chat with a support agent in another sister casino (Cocoa) does not revoke the terms of Paradise8.

Thank you for your attention and consideration to this matter.

Best regards,

Paradise8 Management

you say that make decisions individually, but now I don’t see that is the decision you first allow to have an account individually and how is there a win then under the general rules and conditions of the ban?

very good individual approach

вы говорите что в индивидуальном порядке принимайте решения а теперь я не вижу такова решения вы сначало позваляете  индвидуально иметь аккаунт a как есть выигрыш потом под всеобщий правилам и условия баните ?

очень хороши индвидуальны подход 

Excuse me, should I take screenshots of my every conversation? and after talking in the chat in the cocoa, I opened the accounts, I do not deny that I opened the accounts because they made me understand that I simply will not receive a welcome bonus and that's all, but otherwise I can make a deposit and withdrawal of money and all open accounts were closed by me and I have never I did not ask for a bonus, I tried to keep 1 active as I was told

you can see for yourself what I say, close linked accounts because I don’t want to break the rules that there should be 1 active, which means I don’t hide that there are other accounts and this is a violation of the rule and I can ask you, you can answer me, you can have no problems then I open others I don’t say what it is open many accounts correctly, sorry for this if it made you inconvenient with this

простите я должен каждый мой разговор скриншотить ? и я после разговора в чате в сосоа отркыл аккаунты я не отрицаю что открыл аккаунты потому что мне дали понять что я просто не получу привествини бонус и всё а в остальном могу делать депозит и вывод денег а все открытые аккаунты были закрыть мной и не разу я не просил бонуса старался чтобы было 1 активны как мне сказали 

вы сами видите что я говорю закройте связанные аккаунты потому не хочу нарушать правила что должна быть 1 активны значит я не скрываю что есть другие акаунты и это нарушение правила и я спрашваю можно а мне отвечают можно нет проблем потом уже открываю другие я не говорю что это правильно открыть много аккаунтов простите за это если доставил вам неудобство этим 

yes, what is it with you that this 500 euro has blinded you so much that you can’t determine whether I’m a typist, whether I’ve abused the bonuses, or the skills of many accounts that they allowed me to have, they said it’s not a hindrance, you just won’t get a bonus ... but you probably forgot to say yours you won't get a deposit either ... then you prove to me that I have a lot of accounts - they wouldn't allow there would be so many accounts ... I am not a fool once I understand I would not open others

да что это с вами вас так ослепила этот 500 euro что не можете уже определица то ли я машеник то ли я бонусы злоуопотреблял то ли умения много аккаунтов который разрешили сами мне иметь сказали не помеха просто бонус не получешь ...но забыли наверно сказать свой выгрш и депозит тоже не получешь..... потом доказваете мне что я аккаунты имею много- не разрешали бы не было бы аккаунтов так много.... я не дурак с однаво раза понимаю не открыл бы другие 

Dear aper9995,

Could you please share with us the complete transcripts of all relevant conversations you had with the casino’s support team? You can forward the information to my e-mail address andrej.p@casino.guru.

Hi dear Andrey, I sent you an Email

Привет дорогой Андрей я отправил вам Email

How many screenshots can be shown to solve this problem honestly? in fact, these people from the casino refused to take into account the fact that they gave permission and put forward some theories .. they prove type y nevo 35 accounts, if we said 24, we would give a chance ... you can't cheat the player like that if guys allowed, then keep your word to the end, they said that there will be no problems, so do not create problems, I made a deposit without problems, but the withdrawal was confiscated be extremely honest, pay for my withdrawal or your actions may be regarded as misleading the player in order for him to make the maximum possible deposit, so that at a convenient moment it is closed and confiscated, and the winnings and the deposit, I understand that honesty and the casino are not compatible, but still ...

Cколько скриншотов еще можно показать, чтобы эта проблема решалась честно? по сути, эти люди из казино отказались учитывать то, что дали разрешение и выдвинули какие-то теории .. они доказывают тип y нево 35 аккаунтов, если бы сказали 24, мы бы дали шанс ...вы не можете так обмануть игрока если ребята позволили, то держите свое слово до конца, они сказали, что проблем не будет, так что не создавайте проблем, я сделал депозит без проблем , но вывод был конфискован будьте предельно честны оплатите мой вывод или ваши действия могут быть расценены как вводящие игрока в заблуждение с тем, чтобы он внес максимально возможный депозит, чтобы в удобный момент он был закрыт и конфисковалось, и выигрыш, и депозит я понимаю что чесность и казино не совместимо но все же ...

Dear aper9995,

After a thorough review of the evidence provided by the casino representative, it became clear that the casino never permitted you to keep creating new accounts in the casino. You have only been given permission to keep using your then-current account despite the fact that you have had created multiple accounts at that time.

In addition to the above, there’s clear evidence showing that you used the accounts to exploit a loophole by taking free welcome bonuses and delaying free rounds in slot games to a later time after the bonus had been consumed. The use of this strategy is considered bonus abuse and a serious breach of the Terms and Conditions.

Based on these facts, we are rejecting your complaint as 'unjustified'.

If you are not satisfied with our decision and truly believe your complaint is justified, I would recommend submitting an official complaint with the casino’s Licensing Authority. Please let us know if you decide to do so, and our assistance is needed.

if there is a loophole, it means a technical malfunction of the software or casino,

I have the right to claim my deposit even in this case

если есть лазейка значит это техническая неисправность программного обеспечения или казино,

я имею право требовать мой депозит даже в этом случае

Hi aper9995,

Please send your Bitcoin address to Andrej and he can forward it to us privately. We will return your deposit, we are a trustworthy casino that complies with the established terms.

Paradise8 Management

Thank you, Paradise 8 Casino, for your cooperation.

Dear aper9995,

I forwarded your e-mail to the casino representative.

I'd like to ask both parties to keep us posted on any updates regarding the matter.

Hi,

We have requested our Finance Department to send 51.98 EUR (the exact amount deposited) to the address provided.

We do not refund Bitcoin fees. Furthermore, this transfer we are soon making will itself incur transfer fees which we will cover; so this would make things even.

We will notify here when the transfer is complete.

Paradise8 Management

I confirm received the deposit back 51.03

я подтверждаю получил депозит обратно 51.03

Hi,

Thank you for confirming the payment.

Paradise8 Management

Dear aper9995,

Thank you for confirming. We are glad that your deposit was returned to you.

Due to the reasons stated previously, we are rejecting this complaint as ‘unjustified’. I’m sorry we couldn’t be of more help, but please do not hesitate to contact us in the future if you run into any issues with this or any other casino and we will try our best to help.