Paradise Casino - プレイヤーの出金が遅れている。

The casino refuses to pay out and want more documents than any public authority or utility.

You want the following documents

• Bank statements for the last 6 months
• Payslips for the last 6 months

Everything should be seamless. What shoud that !? It's about EUR 490 and not EUR 490,000.

Das Casino weigert sich auszuzahlen und wollen mehr Dokumente als jede öffentliche Behörde oder Versorgungsdienstleister.

Sie wollen folgende Dokumente

• Kontoauszüge der letzten 6 Monate
• Gehaltsabrechnungen der letzten 6 Monate

Alles soll lückenlos sein. Was soll das !? Es geht um 490 EUR und nicht 490.000 EUR.

Dear CUIVETV,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear CUIVETV,

Have you received your withdrawal from the casino yet?

Yes after I had to publish my whole life. Really pathetic what the casinos deduct

Ja nachdem ich mein ganzes Leben veröffentlichen musste. Echt armseelig, was die Casinos abziehen

Dear CUIVETV,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru