Paradise Casino - 賞金の出金が遅延しています。

Have uploaded all documents and papers. And now they think I should upload it again. And then I should post the money to my paysafe account. I want it in my bank account. What's that supposed to mean?

Habe alle Dokumente und Unterlagen hochgeladen. Und jetzt meinen die das ich ihnen das nochmal hochladen soll. Und danach soll ich eine Auszahlung auf mein paysafe Konto das Geld buchen. Ich will es auf mein Bank Konto haben. Was soll das bitte schön

Dear Bayram74,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Well then, let's wait and see what they say. Thank you for contacting me.

Gut dann warten wir mal wie sie sagen. Danke das sie mich kontaktiert haben.

Dear Kristina

This is the last chat with the site

Liebe Kristina

Das ist das letzte chat mit der seite

L Dear Kristina

L iebe Kristina

Dear Kristina

Wanted to tell you that you have now set the payment differently, no more bank connection, see pictures, please let us know

Sehr geehrte Kristina

Wollte jetzt mitteilen das sie das Auszahlung jetzt anders eingestellt haben keine bank Verbindung mehr siehe Bilder bitte um Rückmeldung

Thank you for your reply, Bayram74. Do I understand correctly that the casino has changed its withdrawal method options? Have you managed to request the withdrawal or is the casino persisting on its decision to use a Paysafe to withdraw your winnings?

I I still request it is always cancelled. That's a cheek of them. If I pay it out on paysaf, I don't have anything there. I need the money.

I ch beantrage immer noch es wird immer storniert. Das ist eine Frechheit von denen. Wenn ich es auf paysaf auszahle habe ich nichts da von.Das Geld brauche ich.

Thank you very much Bayram74 for your cooperation. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hi Bayram74,

I've just reviewed your case and am sorry to hear that you have to deal with this delay. I'll contact the casino and we will see what options can be found to help you resolve your issue.

Dear Paradise Casino, I'd like to invite you to join this conversation and take part in the investigation of the case. Could you please share more information regarding the player's complaint? Are there any reasons for the player's withdrawal request to be canceled?

Hope to hear from you soon!

Kind regards,

Natalia

Yes hey Natalie

I would be pleased if you would contact paradise casino. If you want to tell me something, I'll wait

Ja hi Natalie

Ich würde mich freuen wenn Sie Kontakt aufnehmen mit der paradise casino. Wenn Sie mir was mitteilen wollen ich warte dann

Dear Natalie

This is the proof that even on paysaf account not transferred. Please help me further.

Greetings Bayram74

Liebe Natalie

Das ist das beweis das die sogar auf paysaf Konto nicht überwiesen. Bitte hilft mir weiter.

Gruß Bayram74

Hi Natalie

Have you already contacted the casino?

Hi Natalie

Hatten sie schon Kontakt aufgenommen mit der Casino

Good morning Natalie

Wanted to let you know that I got the money

Thanks for the support. Thanks alot

Guten Morgen Natalie

Wollte mitteilen das ich das Geld bekommen habe

Danke für die Unterstützung. Vielen vielen Dank

Hello! Thank you for your notification regarding this issue.

We are terribly sorry for the delay and for the inconvenience caused by this withdrawal.

Nevertheless, we are happy to say that we have already resolved the request, and the withdrawal was processed.

Thank you for your time and personal involvement.

Wish you all the best!

Dear Paradise Casino, thank you for your reaction!

Dear Bayram74, I'm happy that your issue got resolved and that you have received your winnings!

The complaint will be now closed as resolved. Thank you for using our complaint resolution center, we really appreciate your trust. I hope you won't come across any troubles with online casinos in the future, but in case of any problem don't hesitate to contact us and we'll try our best to help you 🙂

Best regards,

Natalia