PariPesa Casino - プレイヤーの引き出しオプションは制限されています。

Good evening to whom it may concern,

I made a deposit using Astropay, a method that the casino permits.

Now, I want to withdraw my money, but the option for Astropay is not available.

I also tried to withdraw through crypto, but I am not allowed since the option does not appear.

Please, I want my money.

Sincerely,

buenas noches a quien corresponda,

He depositado por astropay, metodo que ellos permiten.

He querido retirar mi dinero y no aparece la opcion de astropay.

Intento retirar mediante cripto y no me permiten ya que la opcion no aparece.

Por favor quiero mi dinero.

atte.

Dear alexisolivari8,

Thank you very much for submitting your complaint.

I’m sorry to hear about the difficulties you're facing with withdrawing your funds using Astropay and crypto. To assist you further and get a clearer understanding of the issue, could you please provide the following details:

• Could you confirm the exact date and amount of your deposit made through Astropay?
• Have you completed any identity verification or KYC (Know Your Customer) checks with the casino that could affect the withdrawal process?
• Are there any other payment methods currently available in your withdrawal options?
• Did the casino provide any explanation for why Astropay or crypto withdrawals are unavailable?

Additionally, please send a screenshot of your active balance and the available withdrawal methods. If you have any further communication from the casino regarding this matter, feel free to forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela