PariPesa Casino - プレイヤーの引き出しオプションは制限されています。

Good evening to whom it may concern,

I made a deposit using Astropay, a method that the casino permits.

Now, I want to withdraw my money, but the option for Astropay is not available.

I also tried to withdraw through crypto, but I am not allowed since the option does not appear.

Please, I want my money.

Sincerely,

buenas noches a quien corresponda,

He depositado por astropay, metodo que ellos permiten.

He querido retirar mi dinero y no aparece la opcion de astropay.

Intento retirar mediante cripto y no me permiten ya que la opcion no aparece.

Por favor quiero mi dinero.

atte.

Dear alexisolivari8,

Thank you very much for submitting your complaint.

I’m sorry to hear about the difficulties you're facing with withdrawing your funds using Astropay and crypto. To assist you further and get a clearer understanding of the issue, could you please provide the following details:

• Could you confirm the exact date and amount of your deposit made through Astropay?
• Have you completed any identity verification or KYC (Know Your Customer) checks with the casino that could affect the withdrawal process?
• Are there any other payment methods currently available in your withdrawal options?
• Did the casino provide any explanation for why Astropay or crypto withdrawals are unavailable?

Additionally, please send a screenshot of your active balance and the available withdrawal methods. If you have any further communication from the casino regarding this matter, feel free to forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

closed and resolved, they have asked me to deposit again in crypto to be able to withdraw by that means

cerrado y resuelto, me han pedido depositar nuevamente en cripto para poder retirar por ese medio

Dear alexisolivari8,

Great news :) We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Petronela

Casino.Guru