Paris VIP Casino - プレイヤーのアカウントが無効になりました。

Hello, good morning, Paris vip casino accidentally disabled my account after fulfilling the rollover of a bonus and obtaining profits of 100 dls, I made accounts in your casino and in other casinos of your "family or franchise" (richcasino, 7reels, 7spin) which nowhere says that it is illegal to do that, at no time did I make how many duplicates with my data or with data from someone close to me, so I can't find the reason why my account has been disabled, other than the I miss having beaten them, I have already noticed a lot of negative comments from these casinos but I didn't think it was true that they blocked you for beating them, greetings.

Hola buen día, París vip casino me inhabilitado mi cuenta casualmente después de cumplir con el rollover de un bono y obtener ganancias de 100 dls, hice cuentas en en su casino y en otros casinos de su "familia o franquicia" (richcasino,7reels,7spin) lo cual en ningún lado dice que es ilegal hacer eso, en ningún momento hice cuántas duplicadas con mis datos o con datos de alguien cercado a mi, así que no encuentra el motivo por el cual me hayan inabilitado mi cuenta, más que el echo de haberles ganado, ya eh notado muchos comentarios negativos de estos casinos pero no crei que fuera cierto que te bloquean por ganarles, saludos.

Dear Mirella,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you deposited any funds into your account, or you’ve accumulated winnings from a free bonus? Did you receive any explanation from the casino why your account has been blocked and winnings confiscated?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

Looking forward to hearing from you.

Best regards,

Petronela

Hello, good morning, I have not made a deposit yet, since I was waiting for my account to be verified. As I mentioned, I complied with the rollover and generated profits of more than 100 dollars, from the casino I did not receive any mail, or call or text message, on the contrary I sent an email to support for an explanation, but reading a complaint similarly I realize that it is a waste of time. Thanks for your time, regards.

Hola buen día, aún no eh echo depósito, ya que estaba esperando que me verificarán mi cuenta. Como lo menciono cumplí con el rollover y genere ganancias de más de 100 dls, del casino no recibí ningún mail, ni llamada ni msj de texto, al contrario yo les mandé un mail a soporte para que me dieran alguna explicación, pero leyendo una queja similar me doy cuenta que es perdida de tiempo. Gracias por su tiempo, saludos.

Thank you very much, Mirella, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Mirella,

I looked at your complaint and will do my best to help you. I would like to invite Paris VIP Casino into this conversation. Can you please specify why did you block player’s account?

We would like to ask the Paris VIP Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Well, they did not respond to the emails that I sent directly to them, they should not recommend this type of fraudulent casinos, speak ill of you casino guru, regards.

Pues a mí no me respondieron los correos que les mandé directamente a ellos, no deberían recomendar a este tipo de casinos fraudulentos, habla mal de ustedes casino gurú, saludos.

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.