PariWin Casino - 選手の退場が遅れました。

Good day, on the 5th of February, 2024, I requested a withdrawal of 20,000. I provided everything necessary for identity confirmation but did not receive either a payment deadline, contact information, or the name of the payment system to which the casino refers. They repeatedly told me to wait but did not specify the cause of the delay or offer any means to resolve the issue. The waiting times they gave me were simply "hours, days," which does not inspire any confidence. I am asking for CasinoGuru's help to resolve this matter, and I thank you in advance.

Доброго дня, 05.02.2024 я поставив на вивід сумму у розмірі 20 000. Надав все що потрібно для підтверження особистості після чого не отримавши ані строків виплати, ані контактів/назви платіжної системи на яку казино посилається мені було в який раз запропоновано чекати, причину затримки саме казино назвати не може і мені такої можливості не надає. Строки очікування на цей момент мені назвали "години, дні" що взагалі не вселяє ніякої впевненості. Прошу казиноГуру допомогти розібратися в цьому питанні та заранє дякую.

Hello Zdarova

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with xxx Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Thank you, the problem is solved, the funds have arrived

Дякую, проблему вирішено, кошти надійшли

Dear Zdarova,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru