PAUSSLOT Casino - プレイヤーのアカウントは閉鎖され、出金は拒否されました。

Please adjust this review for this casino or categorized this casino as a redflag, it is scam casino because this casino dont approve my withdrawal and they also change my account password and i cant access my account at all. This casino customer service also block me and banned me from chatting and complaining.

Dear Floaters,

Thank you very much for submitting this complaint. I'm sorry to hear about the issue you're facing. To better assist you, could you please clarify a few points?

• Could you provide more details about why your withdrawal request was declined?
• What types of games did you play while accumulating your winnings?
• Did you accumulate your winnings with or without an active bonus?
• Could you specify the balance in your account before it was blocked?
• Additionally, have you tried resetting your password? Please be aware that it is your responsibility to ensure that no third party gains access to your casino account. If your account was hacked and misused, we are unfortunately unable to assist you with that. In such cases, the matter should be handled by the police and your bank, rather than through a mediation service like ours.

Please understand that we do not have the legal authority or resources to conduct investigations or pursue prosecution of any potential culprits. If your possessions were stolen and misused, the responsibility falls on the individual who committed the act, not the casino.

I look forward to your response.

Best regards,

Veronika

Dear Floaters,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.