Pin-Up Casino - 選手の退会が遅れました。

Hi the withdrawal has been pending for more than one month they say that they have technical issue from there side my email id is rame**********nda@gmail.com

Dear rameshkumarnanda,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that the withdrawal is still pending inside your account without being processed? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but more than a month is unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi Sir , Please close the complaint as the casino support team has credited the amount thankyou for the support.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, rameshkumarnanda, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru