Pinnacle Casino - プレイヤーの賞金は没収されました。

Try to avoid this casino. I was gaming in their livecasino (provider Ezugi). Winnings was not tranferred to my account after blackjack hand was settled. After weeks emails with poor customer service they did not solve the case.

Dear olzer,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

Did you accumulate your winnings with or without an active bonus?

Could you please share your game history?

Could you please share your communication with the casino regarding the winnings? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Hi,

Bonus was not activated. I sent you email regarding the case.

Thx for the help

Dear olzer, do you have any updates from the casino, please?

Could you please forward your game history in Excel format with the exact time of the incident to dominika.l@casino.guru?

They have stopped responding despite several messages, so nothing new. I'm trying to make an excel table of the whole case.

He ovat lopettaneet vastaamasta huolimatta useista viesteistä, eli ei uutta. Yritän saada tehtyä excel taulukon koko tapauksesta.

Dear olzer, please request your game history in Excel format from the casino.

The problem is that these incorrect bets do not appear in the casino's history. They are only visible in the blackjack lobby but not in the account history itself

Ongelma on että nämä virheelliset panokset eivät näy kasinon historiassa. Ne näkyvät vain blackjack aulassa mutta eivät itse tilin historiassa

Dear olzer, please request your game history in Excel format from the casino so we can review and compare it.

Hi, I have requested this but they have stopped contacting me so they are not sending this information

Hei, olen pyytänyt tätä, mutta he ovat lopettaneet yhteydenoton eli he eivät lähetä näitä tietoja

Dear olzer, could you please share your communication with the casino regarding the game history in Excel format? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

Dear olzer,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.