PinoCasino - プレイヤーのデポジットは入金されていません。

About 3 weeks ago, I deposited approximately 450 Euros and it was not credited to my casino account..

It was debited from my account and transferred but never credited to the casino..

I've been in contact with the support for 3 weeks now, but I receive the same response every day..

I'd say it's a scam..

However, before this, I've made two deposits which were processed without any issues..

Hatte vor 3 Wochen ca. 450 Euro eingezahlt und es wurde mir nicht auf mein casino Konto gebucht..

Von meinen Konto abgebucht und überwiesen aber nie im Casino gutgeschrieben..

Seit 3 Wochen schreibe ich mit dem Support aber jeden Tag die gleiche Antwort..

Einfach Betrug würd ich sagen..

Habe aber davor auch schon 2x eingezahlt und alles ging immer..

Dear stalker13a,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

Could you please advise which payment method you opted for when making the deposit? Have you contacted your payment provider regarding the trouble with the transaction?

Thank you very much for your understanding.

Best regards,

Tomas

Dear stalker13a,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.