Pixel.bet Casino - 選手の退場が遅れる。

My account was frozen in May due to gambling addiction and I have been waiting for my balance to be withdrawn ever since.

I was informed via chat that the balance was withdrawn on August 30th, but it has not been transferred to my bank account yet.

I sent an email requesting confirmation of the withdrawal status, but I was told that the Pixel.bet account could not be found, so I do not know the withdrawal status.

I have given my registered email address, name, phone number and date of birth, but the situation has not progressed.

5月にギャンブル依存症を理由にアカウントが凍結され、以降ずっと残高の引き出しを待っています。

チャットにて8月30日に残高が出金されたと連絡を受けましたが、未だに銀行口座には振り込まれていません。

出金状況の確認の依頼メールをするも、Pixel.betのアカウントは見つからないとの事で出金状況がわかりません。

私は自分の登録メールアドレス、氏名、電話番号、生年月日を全て伝えていますが、それでも状況は進展しません。

Hello yutaro4721,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Pixel.bet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if you did request for account closure or did the casino close it? Was your balance there generated with real money or bonus? Can you please forward your communication with the casino to nikolas.b@casino.guru?

Looking forward to your answer.

Regards,

Nick

I have emailed you the details.

thank you.

メールにて詳細を送りました。

よろしくお願いします。

I just received a wire transfer from the casino to my bank.

All my problems are solved.

Thanks for your help.

たった今、カジノから銀行への振り込みがありました。

私のトラブルは全て解決しました。

ご協力いただき、ありがとうございます。

Thank you yutaro4721 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick