Planet 7 Casino - プレイヤーの撤退が遅れています。

waiting 2 months now. They gave me a reference #8067849 on 11/29/2020... then nothing despite my many emails demanding a response.

I sent them the documents they asked for around November 10th 2020.

Any help would be great.

Dear Wilks01,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Could you, please, confirm that this was your first attempt for a withdrawal? Have you received any confirmation from the casino regarding successful KYC verification?

Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru, if there is any.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

I had a few attempts to withdraw and continued to play. as i won more money i canceled the withdraw and started a new one... my last attempt was for this $1,150 and let it stand at that for the past 2months without touching it. I sent in all the requested documents on their form and never got a response.... They never respond to any of my emails except when they give me confirmation numbers and say they will respond in "5 days" or the emails wanting me to deposit more money.

Thank you very much Wilks01 for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Wilks,

I looked at your complaint and will do my best to help you. I would like to invite Planet 7 Casino into this conversation. Can you please specify what is the problem with the player’s withdrawal?

Hey all,

I had one of my team reach out to you yesterday Wilks01, please just follow Steve's instructions and we should be able to get this resolved for you. Submission of clear and complete documents is unfortunately non-negotiable, it is necessary for security reasons to confirm your identity and without the proper documents in place we can't move forward with the withdrawal process.

Steve is a good egg and he's there to help you so just communicate, provide what is requested, and we should be able to get some momentum here for you.

Best,

Nick and Planet 7

Dear Wilks01,

please follow Nick's instructions and keep me updated regarding your progress.

Im an finally in communication with Steve.

Seem a big issue is now about exposing all my bank information to an overseas unknown casino. A "Check" is on their option so im hoping this option works.

If not i guess i open a new bank acc. and close it after, not sure why paypal isnt an option🤔

So far we have been emailing.

Thank you Nick and Viliam for getting communications started for us!

Thank you for informing me, fingers crossed. Let me know if there will be something new.

Ok these casino sites are just scammers!

They never intended on giving me my winnings!

I did all their requests like 3 times because they kept "losing"my private banking information!

3 clicks with your creditcard number and they have your money, but you cant collect your winnings.... ever!

Dear Wilks01,

can you be more specific, please?

Greetings Wilks01,

Steve works for me personally, he is part of my team and he's quite good at what he does. I've reviewed your dialogue thus far and all he says is correct. It's really just a question of understanding he is there to help and following his instructions. With your assistance we should be able to get this resolved for you.

Best wishes,

Nick and Planet 7

I refuse to keep opening more bank accounts to satisfy

him! Im done jumping through hoops! he can mail me a prepaid card or through my Paypal, His tactics are a joke! If you close with him take my winnings and have a great dinner on me! Give tge rest to the waitress as a tip...

Im done with this!

Dear Wilks01,

unfortunately there is no other way than cooperate with Steve. Do you want to continue resolving this case or you want me to close the complaint?

CLOSE IT IM DONE!

SCAM!

Unfortunately, after gathering all the necessary information we are rejecting this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.