Planet 7 Casino - プレイヤーの撤退が遅れています。

I had 2 withdrawals one payed out 11/14 was told the 2 nd for 2500 was sent 11/18 keep getting its on it way any day , wait , wait

Hello jsanders57,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Planet 7 Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Well the account was verified back in October.when I deposited it. Was a no play through and no cash out limits

I was told by VIP Adam’s 12/13 my withdrawal was being sent to check on chat with him on Monday here what happened they disconnected me

Hello jsanders57,

Was that balance accumulated with bonus or real money?

Please forward a screenshot of your pending withdrawal along with the e-mail communication between you and the casino regarding this matter to nikolas.b@casino.guru.

Awaiting your response.

Regards,

Nick