Planet 7 Casino - プレイヤーの撤退が遅れています。

I have played this casino off and on for years, but not much because I know the payout is slow. All bonus requirements were met and I withdrew $2500 on November 30, 2024. The withdrawal was approved around 25 days later and although I have inquired many times, I'm always told it's in the hands of the processor and nothing they can do. The most I have ever waited is around 5 weeks so this is getting absurd.

Dear dmckinney, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

Dear dmckinney,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.