Planet 7 Casino - プレイヤーの撤退が遅れています。

I have submitted all the withdrawal/account for deposit. I have asked for over 2 months for deposit my winnings withdrawal, been told they are busy, and it would be solved in 24 hours, this withdrawal of $700 is due from December 19, 2020, as of today still no resolution.

Dear Andre1914,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please confirm that I understood correctly, and your withdrawal has been delayed for two months? Was your account successfully verified in the past?

In the meantime, I would suggest checking our review for Planet 7 Casino: https://casino.guru/Planet-7-Casino-review:

„The whole casino group targets mainly United States and Canada. Because of this, all of the casinos in this group casinos share two specific traits – lower withdrawal limits per week and long waiting payout times. You should expect the first withdrawal to take a long time (in some cases even one or two months)."

„That being said, we advise all players considering playing with this group of casinos that they should be prepared for longer-than-usual waiting times. If you have the option, we recommend using Bitcoin or Neteller payments, which are more reliable and somewhat faster."

Nevertheless, I believe we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Thanks, looking for a resolution.

Hello Andre1914,

Could you please confirm that your account has been fully verified in the past?

Yes I have completed the verication process.

Thank you very much, Andre1914, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Andre1914!

From now on, I will try my best to help you with this complaint. I would like to invite Planet 7 Casino's representatives to join this conversation and help us resolving your issue with lengthy withdrawal.

Greetings all,

I've had a look at the situation Andre1914, I'll see what I can do to help. All of the necessaries seem to be in order and I've escalated the requested withdrawal for review with the requisite department. Hopefully we see some movement shortly.

Best wishes,

Nick and Planet 7

Hello Andre1914!

Are there any news regarding your withdrawal, please?

Hello Andre1914!

Was your issue resolved? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it.

Looking forward to hearing from you.

As of today I have not received any winnings withdrawal in my account.

Since the player did not get his withdrawal as of yet, I'd like to ask Planet 7 Casino's representatives to get us any insight of the situation once again.

Hey all,

There was indeed a slight delay but payment was released to our 3rd party on the 12th of March. As a general rule the payment should arrive in your bank account in 3-10 business days from it's release date, so just be patient and it should be arriving in the coming days.

Best wishes,

Nick and Planet 7

Hello Andre1914!

Thanks to the response of Nick of Planet 7 Casino, we have now a better insight on the situation.

I will set the timer for 7 days for you, so you can keep us informed when you receive your withdrawal.

Looking forward for hearing from you.

Had a deposit today, thanks.

Hello Andre1914!

Just to be sure, that I understand correctly, could you confirm, that your issue was resolved?

Hello Andre1914!

Was your issue resolved? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it.

Looking forward to hearing from you.

Yes, my winnings withdrawal was deposited, thanks.

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.