Planet 7 Casino - プレイヤーの撤退が遅れています。

I have been waiting longer than 2 months for my payout and it hasn't even been reviewed yet.

Dear Amber,

Thank you very much for submitting your complaint and for forwarding all the relevant communication and screenshots. I’m very sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please confirm that your preferred payment method was Bitcoin? Have you withdrawn any winnings in the past from this casino successfully?  

In the meantime, I would suggest checking our review for Planet 7 Casino: https://casino.guru/Planet-7-Casino-review:

„The whole casino group targets mainly United States and Canada. Because of this, all of the casinos in this group casinos share two specific traits – lower withdrawal limits per week and long waiting payout times. You should expect the first withdrawal to take a long time (in some cases even one or two months)."

„That being said, we advise all players considering playing with this group of casinos that they should be prepared for longer-than-usual waiting times. If you have the option, we recommend using Bitcoin or Neteller payments, which are more reliable and somewhat faster."

Nevertheless, I believe we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Yes it was Bitcoin but I'm not sure if the address I have them is good anymore, I'm not 100% how Bitcoin works. But I would be willing to change my method of payout to wire or bank transfer if that will help speed up the process.

And no I don't believe I have ever requested any other payout with them. Except for, originally this payout was for $1500 and they told me my first payout couldn't be more than $1000 so I had to reverse and resubmit request.

Thank you very much, Amber, for providing all the necessary information. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Amber,

I’m sorry to hear you’ve been experiencing issues withdrawing your funds. I’ll try my best to resolve the issue as soon as possible.

I would like to invite Planet 7 Casino representative to join this conversation and participate in the resolution of this complaint.

Greetings all,

Just confirming that the balance of the approved withdrawal was sent to the requested Bitcoin address on the 21st of July, I've checked the account via Blockchain Explorer and the transfer was received as scheduled.

Best wishes,

Nick and Planet 7

Thank you, Planet 7 Casino representative, for informing us.

Dear Amber,

Could you please confirm if you’ve received the payment?

Dear Amber,

Have you received the payment? I’m extending the timer by 7 days. Kindly note that in case you don’t reply in the given time frame, I will have to reject your complaint.

Dear all,

Even though we assume that the issue has been resolved, without Amber's confirmation, we are forced to reject this complaint.

The player can reopen this complaint anytime.