Planet 7 Casino - プレイヤーの撤退は遅れています。

No payout - repeatedly chatted with customer service and 'escalated' my case each time. All of their restrictions, rules have been met and verified by multiple customer service reps. It has been over 6 weeks.

Dear Phil,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please specify which payment method you have opted for? Have you withdrawn any winnings successfully in the past from this casino?

In the meantime, I would suggest checking our review for Planet 7 Casino: https://casino.guru/Planet-7-Casino-review:

„The whole casino group targets mainly United States and Canada. Because of this, all of the casinos in this group casinos share two specific traits – lower withdrawal limits per week and long waiting payout times. You should expect the first withdrawal to take a long time (in some cases even one or two months)."

„That being said, we advise all players considering playing with this group of casinos that they should be prepared for longer-than-usual waiting times. If you have the option, we recommend using Bitcoin or Neteller payments, which are more reliable and somewhat faster."

Nevertheless, I believe we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Good morning and thank you for helping. Yes, Planet7 has my correct Bitcoin address and this also was verified by multiple technicians. I did successfully receive a payout in August, 2020 through this address.

Thank you again!

Phil

Thank you very much, Phil, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

I would like to ask Planet 7 Casino to join us and help us resolve the player's issue.

Hey all,

Sorry for the delay on this Phil, I'll see what can be done to get things moving on this end for you. If anything additional is required from you one of my team will be in touch so keep half an eye on your email as well if you would.

Best wishes,

Nick and Planet 7

Thanks for your response. Can you give me a timeline on when this will be deposited in my bitcoin account? This is the 3rd or 4th time that you have stated the above.

Phil

Dear Phil,

Is there any update regarding the case? Did the casino send you anything through e-mail? Also I would like to ask Planet 7 casino if they could keep us updated about the withdrawal request - if there is anything that can make the proces faster.

No response although I did see the withdraw process was approved. It isn't in my bitcoin account however so I think that takes time also. Thanks for your assistance!

Dear Phil,

Could you please let us know if it appears on your bitcoin account?

Hey all,

Indeed Phil, I was able to get the withdrawal approved for you. In order to get the payment out the door I'll need to confirm your Bitcoin crypto address, one of my team will be reaching out to you momentarily to get that info via email. Watch for that email, get back to her, and we can get on with the show here. 🙂

Best,

Nick and Planet 7

Thanks Nick. Confirmed a bitcoin address that you previously used is still in my wallet. Sent back to your courtesy manager as I received the email from them this AM.

Courtesy manager responded, still no payout in my bitcoin wallet

Could please Planet 7 Casino advise when should be the withdrawal processed?

Hey all,

Thanks for the cooperation Phil, got that confirmation and I've escalated your approved withdrawals for payment.

Let us know when they come in!

Best,

Nick and Planet 7

Hi Team. An amount of bitcoins just dropped in my account. That probably means one more will drop soon as it's a bit short. Please advise and thanks

Dear Phil,

We gladly hear that a part of your withdrawal has arrived. All I would recommend is to wait till the rest arrive. Please let us know if that would happend.

Best regards

The rest has not shown up yet. Please advise and thank you

The rest still has not shown up and another week has passed.

Greetings Phil,

With your deposit you used a 360% match bonus giving you an additional $228 to play with, this bonus amount is non-cashable and removed on approval. The 3 requested withdrawal amounts were combined and paid in full as a Bitcoin payment minus the $25 service fee.

I hope this clarifies things for you.

Best wishes,

Nick and Planet 7

Dear Phil,

Please let us know when the money arrives on your account so we can be sure in the casino's statement.

Hey Nick. I guess it's resolved. Too bad Planet 7 has so many rules and regulations and kept my money in there for MONTHS before they decided it wasn't cashable. Please remove my player information and all personal information from Planet 7. I want everything shredded and disposed of properly. I won't be back.

Dear Phil,

Thank you for letting us know that you have received your money. I'm sorry that you have negative experience with the casino. However, If you wish to delete any data you will have to contact the casino directly - if it's even possible. If not, you can still self-exclude your self and you won't be able to play there. Please do not hesitate to contact us if you will come across any trouble in the future, we will gladly help.

Best regards,

Nick

Casino.guru