Planet 7 Casino - プレイヤーの撤退は遅れています。

I submitted a withdrawal request on 02/25. I've reached out multiple times. The casino says they've escalated my request and that is all they do. It has now been well over two weeks. I even waited 14 business days to be certain. I did use a bonus and it is my first withdrawal from them. My bonus requirements were met, my account verified, and withdrawal request were all completed successfully on 02/25.

Dear EverettNA,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Which payment method to withdraw your winnings have you opted for?

If there is any relevant communication between you and the casino, please, forward it to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello, no this is my first withdrawal from them. I requested a bitcoin withdrawal. Unfortunately I did not screenshot the conversations I've had with them.

Thank you very much EverettNA for your reply. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello EverettNA,

I will assist you from now on with the complaint. I would like to invite Planet 7 Casino's representative to join this conversation and participate in the resolution of this complaint.

Planet 7 Casino, could you please tell us whether the withdrawal request was processed successfully and what might be causing the delay?

Greetings all,

I've reviewed the situation EverettNA, I'll see what I can do to get things moving for you.

Best wishes,

Nick and Planet 7

Hi everyone,

Withdrawal is still pending review but I'll update once that changes. Thanks all.

Thanks for the update, EverettNA. And thanks to Nick and Planet 7 for the reply.

We'll be awaiting more information from the casino representative in the meantime.

Hey all,

Just confirming the requested withdrawal has been approved today, it should be going out for payment in the coming business days.

Let us know when it comes in EverettNA.

Best wishes,

Nick and Planet 7

Thanks to Nick and Planet 7 for the reply.

Dear EverettNA,

please let us know when you receive the payment or about any further developments. Much appreciated!

Hey all,

Now confirming payout via Bitcoin, confirmed delivered.

Best wishes,

Nick and Planet 7

Got it! Thanks everyone!

I am glad to hear that, EverettNA! Thank you for letting us know. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.