Planet 7 Casino - プレーヤーの賞金はキャンセルされました。

Hello, I won 100 usd with casino bonuses. And they denied me the withdrawal !!! For claiming two non-consecutive bonuses. One claimed January 9, and another Code came to me by mail from casino planet7. And redeem on January 21. I don't know if it's in the regulations, but for that reason they denied me the withdrawal...!

Hola gane 100 usd con bonos del casino. Y me Denegaron el retiro!!! Por reclamar dos bonos no consecutivo. Uno reclame 9 de enero, y otro Código me llego por correo del casino planet7. Y canjea el 21 de enero. No se si esta en el reglamento, pero por ese motivo me denegó el retiro....!¡¡

Dear Nelimal,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the T&Cs and I found this:

"4. Players cannot redeem multiple free bonuses consecutively. If you have redeemed one No Deposit Bonus and are subsequently offered another one, a real-money deposit needs to have been made in the interim for you to be eligible to withdrawal the second No Deposit Bonus."

Do I understand correctly that you activated two no-deposit bonuses without a real money deposit in between?

Thank you very much in advance for your reply.

Best regards,

Kristina

Hello . If you activate without an average deposit.. well, thank you very much

Hola . Si active sin deposito de promedio.. bueno muchas gracias

Thank you for your reply, Nelimal. Unfortunately, we are not able to proceed with this case under these circumstances, as the casino confiscated your winnings in compliance with their T&Cs. I can only recommend that you always check the bonus T&Cs before you activate any bonus. Furthermore, I would like to emphasize that the vast majority of casinos prohibit players from activating more than one free chip/spins without a deposit in between, and there is nothing we can do.

We would really like to help, but it is impossible for us this time.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.