Planet 7 Casino - 選手の退会が遅れました。

12,000 for coin draw and I got $1,800 out of that and now they won't let me get my other $800 then I need your ID I did that send me some mail for my address and everything on it than that another thing I need to do it again thanks I know it's been 10 days and they still haven't answered my email and my account status says approved

Dear justbroke81,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

Could you please advise if your winnings were accumulated with or without an active bonus? Have you been advised why your withdrawal was withheld for now?

Thank you in advance for your reply.

Best regards,

Petronela

They said verification but I sent them everything they needed and wanted and yes I had a no rules bonus and I submitted the withdraw on march 5 and they cancelled it and I had to submit another one

I fully understand your frustration, justbroke81. However, I will set the timer for additional 7 days allowing to casino two full weeks to process the payment and if there’s no development by Wednesday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Ok thank you

I sent them my bank info to prove verification and now they said 5 more days for my Bitcoin address to be approved after they have done cancelled 2 of my withdraws this makes the 3rd time I have put in withdraw but I have saved some of the conversation I had with support and I screened shot there rules on Bitcoin withdraws

They cancelled my withdraw so I had to put another one in on 3-20 2023

Thank you very much, justbroke81, for providing all the necessary information. My apology for the delayed response. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello there,

Thank you justbroke81 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Planet 7 Casino for their help in resolving this complaint. We would like to know why is this withdrawal being cancelled and what can we do resolve this issue.

Thank you!

I sent them my id and some mail they said the mail wasn't good so I sent them a copy of my bank info I put a request for a withdraw march 5 they cancelled it so I put another withdraw in on the 15 they cancelled it so I put another withdraw in on the 20 they haven't cancelled that one yet they cancelled the first 2 because they said I didn't have the required document

Yes I would like this issue resolved I've been dealing with it since March 5

Greetings all,

I have reviewed the situation and can confirm that the documents are now complete, I had the requested withdrawal reviewed and approved recently and we should see a resolution forthcoming. Please let us know when that arrives justbroke81.

Best wishes,

Nick and Planet 7

Thank you

Thank you very much for the update. We will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Greetings all,

Just confirming that payment was sent via Bitcoin on the 31st of March and has been confirmed delivered in Blockchain Explorer.

Best wishes,

Nick and Planet 7

Hello justbroke81, any updates on the state of the withdrawal?

Dear justbroke81,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.