Platincasino - プレイヤーのアカウントが突然閉鎖されました。

My account was suddenly closed without any explanation or reason provided.

mein Account wurde einfach geschlossen ohne Angaben von Gründen

Hello joker04,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Platincasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Do you have any real money balance on your casino account? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

It's sorted and open again, thanks!!

Hat sich erledigt ist wieder offen danke !!

Dear joker04,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru