Platincasino - プレイヤーの入金が遅れています。

On 15th August, I made a deposit of 200 Euros via instant bank transfer. The money was deducted from my account but was never credited. I have submitted a complaint 7 times. I don't even get a response anymore. Initially, they said it would take a few days - a max of 7 days - but of course, nothing happened. Since then, there has been no response to my messages. I am even a VIP, yet there is no reaction.

Ich habe am 15.08. eine Einzahlung über 200 Euro getätigt per Sofortüberweisung. Das Geld wurde von meinem Konto abgebucht aber nie gutgeschrieben. Ich habe 7 x Beschwerde eingereicht. Ich bekomme nicht einmal mehr eine Antwort. Zuerst hat es geheißen es dauert ein paar Tage - max. 7 Tage - natürlich ist nichts passiert. Seitdem reagiert man gar nicht mehr auf meine Nachrichten. Ich bin sogar VIP - keine Reaktion.

Dear mah6669,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Dear mah6669,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.