Platincasino - プレイヤーの入金が遅れています。

On November 4th, I deposited 444 XRP from my wallet into Platin. All other transactions from the wallet were completed except for this one. The deposit address is correct. I have contacted the VIP team multiple times, but I have not received any response from them. Even repeated reminders have gone unanswered! The standard chat support told me to inquire with my wallet provider, which I did. They informed me that the money is with Platincasino.

No reaction to inquiries - no response to emails - is this supposed to be VIP service? That is ridiculous.

I want my 470 euros or 422 XRP back.

Am 04.11. habe ich von meinem Wallet 444 XRP bei Platin einbezahlt. Alle anderen Buchungen vom Wallet wurden vollzogen. Diese nicht. Die Einzahlungsadresse stimmt also. Ich habe mehrmals an das VIP Team geschrieben. Dort bekomme ich überhaupt keine Nachricht. Auch auf mehrmaligen Reminder nicht! Beim normalen Chatsupport sagte man mir ich soll bei meinem Wallet Provider nachfragen was ich getan habe. Dieser sagte mir das Geld liegt bei Platincasino.

Keine Reaktion auf Nachfrage - keine Antwort auf Mails - das soll VIP sein? Das ist lächerlich.

Ich möchte meine 470 Euro oder 422 XRP zurück

Dear mah6669,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem.

Could you please confirm whether you have successfully made deposits using your XRP wallet to this particular casino in the past?

Additionally, do you have any saved communication with your payment provider regarding the status of this payment? If the deposit has not been credited to your casino account, we usually advise players to contact their payment provider to verify whether the deposit successfully reached the recipient or if the transaction might be stuck along the way.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika