Platincasino - プレイヤーの入金が遅れています。

Hello, unfortunately, I'm experiencing the same issue as mentioned in a previous post. Last Friday (15.11.2024), I made a deposit that I didn’t receive. The money was debited from my account, but I haven't received it. I have used this deposit method many times before. I also contacted the payment provider who informed me that the payment was processed and advised me to contact Platincasino. Unfortunately, I haven't received a proper response from Platincasino. I sent the relevant screenshots, but they weren't even reviewed properly. A while ago, I didn’t receive a payment as well. After weeks of communicating with support and the payment provider, I gave up.

Hallo leider liegt das selbe Problem vor wie in einem vorherigen Beitrag. Habe letzte Woche Freitag (15.11.2024) eine einzahlung getätigt die ich aber nicht erhalten habe. Das Geld ist abgebucht worden aber habe es nicht erhalten. Die Einzahlung Methode habe ich zuvor schon sehr oft benutzt. Ich habe mich auch an den Zahlungs Anbieter gewendet der mir mitteilte das die Zahlung raus ist und ich mich bei Platincasino melden solle leider kommt von Platincasino keine ordentliche Rückmeldung. Ich habe die dazugehörigen Screenshots mit gesendet aber diese wurden sich nicht einmal korrekt angeschaut. Vor einer Weile habe ich schon einmal eine Zahlung nicht erhalten. Nach wochenlangen schreiben mit dem Support und Zahlungs Anbieter habe ich aufgegeben.

Dear azadfeatkks,

Thank you very much for submitting this complaint. I’m truly sorry to hear about the trouble you’re experiencing. I understand how frustrating it can be when something as important as a deposit seems to go missing.

To better understand and assist you with this issue, could you please clarify a few points for me?

• Have you successfully made deposits to Platincasino before, or is this your first attempt?
• Could you forward me any communication you’ve had with your payment provider regarding the status of this deposit? You can send it to my email at veronika.l@casino.guru.

Additionally, it would be helpful if you could share:

• A screenshot of your deposit history from your casino profile, showing your transaction attempts.
• The payment receipt or confirmation from your payment provider for this particular deposit.

I truly hope we can help you resolve this issue as soon as possible. Thank you in advance for your cooperation and understanding.

Best regards,

Veronika

Today the matter has actually been resolved and the casino paid me the missing money

Heute hat sich tatsächlich die Angelegenheit erledigt und mir wurde das fehlende Geld vom Casino gezahlt

Dear azadfeatkks,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Veronika

Casino.Guru