Platincasino - プレイヤーの出金リクエストは常に拒否されます。

ive been trying to make a withdrawal since october 30th, i keep getting declined... my account is completely verifiedyet they keep declining... ive tried different methods and different amounts all resulting in declined withdrawals... chat does not reply to my messages... email support just sends generic replies and no answers to my problem

Dear Troutsalmon44,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please specify if you see any explanation next to your withdrawal request after it gets canceled?

Have you made any successful withdrawals from this casino before?

What suggestions have you received from customer support after your withdrawal requests were canceled?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

this is my first withdrawal, my account is verified and im not receiving any explanations, they told me to withdraw full amout after i tried half two weeks ago and still not working after doing that, i try every day and they decline every day