Platincasino - プレイヤーの撤退が遅れています。

Hello,

For the past 78 hours, my withdrawal at Platincasino has not been processed.

None of my emails are being answered either. The live chat is never available, and I can only leave a message. I have done so, but there has been no response to that either.

I have tried everything possible to get my money, and now I need your help, dear Casino Guru Team.

Best regards,

Guten Tag,

seit mittlerweile 78 Stunden wird meine Auszahlung im Platincasino nicht bearbeitet.

Ebenso wird auf keine meiner Emails reagiert. Der Live Chat ist ebenfalls nie verfügbar, und ich kann nur eine Nachricht hinterlassen. Das habe ich auch getan, aber auch hierzu gibt es keine Rückmeldung.

Ich habe alle Möglichkeiten ausgeschöpft um an mein Geld zu kommen, daher brauche ich eure Hilfe liebes Casino Guru Team.

LG

Dear ruhrpottGJ,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Hello Kristina,

I am fully verified (it was confirmed to me), and yet Platincasino does not process the payout or keeps finding new reasons not to pay it out.

Please contact Platincasino, nothing is happening, even though I received confirmation via email that the payout was being processed. This happened twice, and I still don't have my money.

Hallo Kristina,

ich bin vollständig verifiziert (wurde mir bestätigt), und dennoch bearbeitet Platincasino die Auszahlung nicht bzw. findet immer wieder neue Gründe es nicht auszuzahlen.

Bitte nehmt Kontakt mit dem Platincasino auf, es passiert einfach nichts, obwohl ich via Email Kontakt bestätigt bekommen habe dass die Auszahlung bearbeitet wird. Das passierte 2mal, und dennoch habe ich mein Geld immer noch nicht.

Payment has finally reached me, the case can be closed.

Auszahlung hat mich endlich erreicht, der Fall kann geschlossen werden.

Dear ruhrpottGJ,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru