The company robs its customers by not returning winnings and deposits! My account was verified before the game, about which I received a corresponding letter from this company. But when I requested a withdrawal, I received a letter saying that I need to upload a photo of the card I used to make the deposit. It didn't surprise me, because I saw it in their rules. The fact is that my card is virtual and not physical, so I sent them a screenshot of my card. But it did not suit them. They asked me to send a screenshot of my account showing the date, time and transaction amount to their website. My documents already contained all this information, as proof I am attaching a photo for you that contains absolutely all the data they asked for. Then they didn't like it either, so they started demanding a document unknown to me (they don't specify which document it should be and where I can get it). They respond to all my letters in the standard way: we need a transaction number. I wrote to the support of my bank. And I was told that they do not provide any transaction numbers, and that my account statement should be enough to prove my transactions. So I upload the statement to my account and write to their support chat. In the chat, they confirm to me that this is the document they need and go to check it. And now I get a letter from them again saying that they need a transaction number. I believe that this casino is trying to rob me. I am attaching evidence of my words, in which you will find a photo of my card, which contains all the requested data: date, time, amount, name of the organization and my card number itself. And also a screenshot from the bank's chat where they tell me that they don't provide transaction numbers. Therefore, please explain to me how I can withdraw my balance? Also, please explain why this company has such a high rating for you? They don't even explain to their players exactly what documents they need. People come to them to play and have fun, not to guess what they want
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