Platinum Reels Online Casino - プレイヤーのアカウントがブロックされました。

It's really not fun anymore...

played, won, submitted all documents and approved everything. And now suddenly the account is blocked, the payment is withdrawn and not even an explanation. It's really poor. You shoot out so much money and then you don't get your winnings if you're lucky. Pity

Es macht echt keinen Spaß mehr…

hab gespielt, gewonnen, alle Dokumente eingereicht und alles genehmigt. Und jetzt auf einmal Konto gesperrt, Auszahlung zurück gezogen und noch nicht mal eine Erklärung. Ist schon echt arm. Man ballert soviel Geld raus und dann bekommt man nicht seinen Gewinn wenn man mal ein bisschen Glück hat. Schade

Dear Mophet,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that €350 (dispute value) is being held in your account? Have you accumulated your winnings with or without an active bonus?

If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Mophet,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hi

I am in contact with the casino and in the best case it has been settled for the time being...

Thank you

Hallo

stehe mit dem Casino in Kontakt und im besten Fall hat es sich vorerst erledigt…

danke

I am sorry, but I am not fully sure I understand your last message. Could you please clarify whether or not has your problem been resolved?

It turned out that there was a violation on my part in the general terms and conditions, so that of course there is no longer any action and the problem must be regarded as solved...

thanks anyway and sorry for the trouble

Es hat sich herausgestellt das in den agb eine Verletzung meinerseits vorlag so das hier natürlich keinerlei Handhabe mehr besteht und das Problem als gelöst betrachtet werden muss…

danke trotzdem und entschuldigen sie die Mühe

Should we proceed with a further investigation of what happened, or do you wish to close this complaint? Please, let me know, so we can proceed with this case accordingly.

Dear Mophet,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

close the complaint

Beschwerde schließen

I will now close this complaint as per your request. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.