Play Boom Casino - プレイヤーの預金が失われたようです。

My deposit of 600 euros with Sofortüberweisung and a deposit of 50 euros by credit card were both not credited. Playboom have been putting me off for three days! Now I have asked my bank several times where the money is and the bank has now canceled my account because they are too insecure because I play at playboom. According to the bank statement I received, the money was definitely debited three days ago. The credit card runs through Skrill and they also confirm that the payment was successful! Would be surprising if two payments from two different methods fail and it's not because of playboom! Every day I get the same excuse, don't worry your money is safe it takes up to 3 days for the money to show up in your account! Now the three days are up and the money is gone

Meine Einzahlung von 600 Euro mit Sofortüberweisung und eine Einzahlung von 50 Euro per Kreditkarte wurden beide nicht gutgeschrieben . Playboom vertröstst mich seit drei Tagen ! Nun habe ich mich mehrmals bei meiner Bank erkundigt wo das Geld denn nun ist und die Bank hat mit jetzt mein Konto gekündigt da es ihnen zu unsicher ist da ich bei playboom spiele . Laut Kontoauszug den ich noch bekommen habe ist das Geld definitiv vor drei Tagen abgebucht worden . Die Kreditkarte läuft über Skrill und auch die bestätigen mir, das die Zahlung erfolgreich war ! Wäre verwunderlich wenn zwei Zahlungen von zwei verschiedenen Methoden fehlschlagen und es nicht an playboom liegt ! Jeden Tag bekomme ich die gleiche Ausrede , keine Sorge ihr Geld ist ihnen sicher es dauert bis zu drei Tagen bis das Geld in ihrem Account erscheint ! Nun sind die drei Tage um und das Geld bleibt verschwunden

Dear tina,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, we usually recommend contacting your payment providers, which you've already done. They need to investigate, but bear in mind, that it’s a complicated process that might take up to one month approximately. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

I have already successfully used the two different payment methods as a deposit several times. Today is day 4 and so far the casino can't tell me where the money is! Both payment providers have again confirmed that the money was successfully sent to the casino!

Ich habe die beiden verschiedenen Zahlungsmethoden bereits mehrfach erfolgreich als Einzahlung benutzt . Heute ist Tag 4 und bis jetzt kann mir das Casino nicht sagen, wo das Geld ist ! Beide Zahlungsanbieter haben erneut bestätigt, das das Geld erfolgreich an das Casino gesendet wurde !

I fully understand your frustration, tina. As I mentioned earlier, it may take some time for the funds to be located and refunded to your bank account/e-wallet or credited to your casino account. As the matter is not entirely in the hands of the casino, I will set the timer for an additional 20 days to allow them one full month to investigate. If there’s no development by then, we will intervene. Let’s stay positive and hope for some good news regarding your deposited funds. Thank you in advance for your patience and understanding.

Dear tina,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.