Play Fortuna Casino - プレイヤーの撤退が遅れています。

Hello! Please help me to resolve the issue with the withdrawal of money. Previously, I withdrawn from playfortune pretty quickly to a bank card within 5 hours maximum. At the moment, it is already 4 days, and the money has not come to the card. In the support chat, they answer me in a formulaic way: "We are waiting for confirmation from the payment system." I understand everything, but 4 days already and everything is the same. I play exclusively with my own money. I offered them to withdraw me to bitcoin, to which they simply remain silent. It takes so long to withdraw in 2021 ... It feels like I'm being deceived. help me please

Здравствуйте! Помогите пожалуйста решить вопрос с выводом денег. Ранее я выводил с плейфортуны довольно-таки быстро на банковскую карту в течении 5 часов максимум. На данный момент уже идут 4 сутки, а деньги так и не пришли на карту. В чате поддержки мне отвечают шаблонно: "Мы ждём подтверждения от платежной системы". Я всё понимаю, но 4 сутки уже и все тоже самое. Я играю исключительно на свои деньги. Предлагал им вывести мне на биткоин, на что они просто молчат. В 2021 году так долго выводить... Такое чувство что меня обманывают. Помогите пожалуйста

Dear qqstyle,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding,

Best regards,

Kristina

It's clear. It's just that usually in "Russian" casinos they quickly withdraw to a bank card, it's another matter if I withdraw from a European casino or from an American one, I would understand about the time of transfer. Strange situation

Это понятно. Просто обычно в "Русских" казино быстро выводят на банковскую карту, другое дело если я бы выводил с европейского казино или же с американского я бы понял на счёт времени перевода. Странная ситуация

Close the complaint. The money has been paid. Thanks for your feedback! All good and positive! 🙂

Закройте жалобу. Деньги выплачены. Спасибо за отклик! Всем добра и позитива! 🙂

Awesome news, qqstyle! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.