Play Regal Casino - アカウントの問題により、プレイヤーの引き出しが遅れています。

The worst casino ever!!! They take forever to approve your documents, and even after they do, they won't let you withdraw your money because the name and surname on the account don't match what's on the card. But they also won't let me update the account information. I've been asking for help for months, and they just keep messing with me. I've already reported it to the police, and anyone who has complaints about this scam can contact me for my documentary video on this mafia.

El peor casino de la historia!!! Tardan una barbaridad en aceptarte los documentos y después de aprobarte los documentos no te dejan retirar el dinero, por qué en nombre y apellido de la cuenta no coinciden con el de la tarjeta, pero tampoco me dejan cambiar los datos de la cuenta y estás pidiendo ayuda meses y te vacilan. Yo ya me he presentado comisaría y todo el mundo que tenga quejas está mierda se puede poner en contacto conmigo para mi vídeo documental de esta mafia

Dear anacarmonabr,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Which documents have you provided so far?
• Could you please clarify why the name on the card doesn't match the name on the casino account?
• Did you use someone else's card to make deposits?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear anacarmonabr,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.