Play Regal Casino - プレーヤーの賞金が減額されました。

Deposited 30 won 8000 only pay out 300

Habe 30 eingezahlt 8000 gewonnen die zahlen nur 300 aus

Dear Osmane1453,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you accumulated your winnings with or without an active bonus? If you have redeemed any promotional offer, please specify which one was it. You can forward its name or a specific link when replying.

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

They should pay out my 300 euros quickly

It was a fatal mistake to create an account at all because the casino rules are relatively unfair. I haven't seen any casinos that have a maximum payout of 10x the deposit amount

Die sollen meine 300 euro schnell auszahlen

Es war ein fataler fehler bei dene überhaubt ein accaunt anzulegen den die casino regel sind relativ unfair habe keine casino gesehen die max auszahlung 10x des einzahlungsbetrages hat

I played without a bonus

İch habe ohne bonus gespielt

Thank you, Osmane1453, for your reply. I have checked the general terms and conditions, and this is what I found (here):

"6.11. Should the lifetime deposits of a player be less than, or equal to €500, their maximum withdrawal amount is 10(X) times the amount of their last deposit, minus any fees. For example, a player whose last deposit was €10 is only entitled to withdraw a maximum of 10 x 10 = €100."

Do I understand that the deposit of €30 was your first one in this casino and you didn't activate any promotional offer with it?

I would like to emphasize, that according to our Fair Gambling Codex, we consider this rule to be unfair and predatory when it’s applied to a real money game. 

No had already deposited 50 euros a few times before

To which they still refuse to pay out the 300 euros, allegedly documents not approved, although I was confirmed in chat that they are approved, they are and will remain scammers

Nein hatte davor schon paar male 50 euro eingezahlt

Zu dem weigern die sich immer noch die 300 euro auszuzahlen angeblich dokumente nicht genehmigt obwohl man mir in chat bestätigt hat das sie genehmigt sind das sind und bleiben betrüger

Thank you, Osmane1453, for the clarification. Could you please advise how much were your cumulative deposits? Ideally, please forward a screenshot of your casino cashier history to petronela.k@casino.guru. Looking forward to hearing from you.

Dear Osmane1453,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.