Play24Bet Casino - プレイヤーの撤退が遅れています。

First win 7minths ago €3500 took that long to process i ended up playing it and loosing it,

This time round d I've won €4000, although my account is fully verified and withdrawals state they are processed within 24hours i am not on day 6, and live chat are just telling me to be patient, customer support have not replied to my 8 emails, nor has the finance team replied to my 4emails, I also have the managers personal email who is also not replying. I am being lied to everyday. I will not play my winnings this time. Also contacted curacao Egaming in hope they can help resolve this.

Dear Natalie,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Do I understand correctly that you have already contacted the Licensing Authority? Please let us know, as we won’t interfere with their investigation.

Thank you for your understanding.

Best regards,

Kristina

Dear Natalie,

Is there anything new? Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.