PlayCroco Casino - プレイヤーの撤退は遅れています。

Account was verified 20th was asked for additional photo via email 24th email stated once approved will be sent through to processing for payment now saying that another 2 working days this is not what the email said keep getting cut off by customer service people on chat

Dear Helen,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise when exactly you requested the withdrawal? Have you made any successful withdrawals before?

Would you be so kind as to send me all the relevant communication between you and the casino so we can gather as much information as possible? My email address is kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

Dear Helen,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.