PlayFortune Casino - アカウント要件により、プレーヤーの引き出しが遅れています。

I was led to believe that all my winning were withdrawable with a verified account which I have completed. In fact I have a confirmation from support 3 times that with a verified account I will be able to withdraw my balance.

Upon completing verification and deposit, they are asking for a "premium account" which is accessed with a larger deposit before I can withdraw. They are misleading and now my $20000 is stuck there. The support team is incompetent and contradict themselves constantly. Please help me resolve this and at least get my deposit back.

Dear kristijandincic,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with PlayFortune Casino. 

Please note this seems to be a fake version of a legitimate casino based on your screenshots and description of the problem. 

Legitimate online casinos will require only a single verification deposit per payment method. 

Asking for additional deposits to pay for fees, higher VIP status required for a higher withdrawal limit, deposits to pay for taxes, or similar reasons is a tactic used by scam websites. I am afraid we can only advise you to stay away and not pay any more fees.

To assist you further in avoiding such situations in the future, we have compiled an informative article on how to choose a secure online casino. You can find it here: https://casino.guru/how-to-choose-an-online-casino

Best regards,

Nick

Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you a wonderful New Year 2025!