PlayFortune Casino - プレイヤーの撤退は遅延しており、保留中です。

This is about the playfortune.cc casino where I registered and received a $50 welcome bonus. With this bonus, I earned over $3 million, but I continued playing. I had $32,000 left when I wanted to withdraw, but they then asked for a $150 deposit to verify my KYC, which I did. I then tried again to create a withdrawal, but they required me to have Copper VIP status to withdraw funds. I made a $600 deposit to achieve Copper VIP status and proceeded with the withdrawal. Miraculously, I succeeded in creating a bank withdrawal, and the status was set to pending. I contacted support to find out how long I had to wait for this status to change, and they told me 10 minutes. However, from December 26th until today, 4 days have passed, and the status is still pending. I contacted support again, and they told me I have to make another deposit of $550 for them to change the status from pending to sending. I'm wondering how this is even possible, and if there is a solution? Thank you.

Rec je o playfortune.cc casino gde sam se registrovao I kao bonus dobrodoslice dobio 50 dolara sa kojima sam napravio preko 3 millions Ali sam nastavio da igram ostalo mi je 32000 dolara kad sam hteo da kreiram isplatu Ali mi ne onda trazio deposit od 150 dolara kako bih verifikovao kyc sto sam uradio I onda opet mrenuo da kreiram isplatu da bi mi traziliz Copper vip status kako bih mogao da isplacujem novac I to sam uradio uplatio sam deposit od 600 dolara da bih stekao Copper vip status I isplatio taj novac I onda se desilo cudo uspeo sam da kreiram isplatu na banku I status ne pending ili ti na cekanju onda sam kontaktirao podrsku da vidim koliko moram da cekam da se taj status promeni rekli su mi 10 minuta Ali evo od 26og December do danas je proslo 4 dana status je I dalje isti na cekanju opet sam kontaktirao podrsku gde su mi rekli da moram da ostvarim jos samo jedan deposit od 550 dolara kako bih oni promenili status cekanja u status slanja pa se pitam kako je to sve moguce da li ima neko neko resenje? Hvala

Dear milansm92,

Thank you for submitting your complaint. I’m sorry to hear about the issue you're facing. Unfortunately, it appears that you may have fallen victim to a fraudulent scheme. Our investigation into PlayFortune Casino suggests that it is likely a scam casino. While it is common for casinos to require a verification deposit from players when withdrawing winnings from a no-deposit bonus, we do not recommend doing this in this case. We have previously encountered a situation with this casino where, even after the initial deposit was made, they demanded an additional deposit from the player.

Could you please share your communication with the casino regarding the deposits? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

To assist you further in avoiding such situations in the future, we have compiled an informative article on how to choose a secure online casino. You can find it here: https://casino.guru/how-to-choose-an-online-casino.

Thank you very much in advance for your reply.

Best regards,

Dominika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

These are pictures of the deposit payment and the payments created for that amount. The payments created require me to pay 10 percent of the deposit as a customs duty in order to transfer all those funds to my account.

ovo su slike uplate deposita I kreirane isplate na tu svotu kreirane isplate traze 10 posto deposita da uplatim kao neku carinu kako bi prebacili sva ta sredstva na moj racun

This is a picture of the alleged main office of that casino.

ovo je slika navodnog glavnog office tog kazina