Playio Casino - プレイヤーは出金処理の遅延に直面しています。

i've been trying to withdraw money from playio since february 16th and every time i send a message and enter the chat, i get the same answer, that they're checking and that there's no need to worry because everything is fine.

it's been almost a month and I've had no objective response

desde o dia 16 de fevereiro estou tentando um saque no playio e toa vez que eu envio msg entro no chat é a mesma resposta , que estão verificando e que não precisa se preocupar que esta tudo certo.

vai fazer um mês quase e não tenho resposta objetiva

Dear anacarolina,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Dear anacarolina,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.