Playio Casino - 決済が遅延しているとのクレームがあります。

Hi, I sent a withdrawal request for 3 amounts of 500 euros, no email from kyc for confirmation and they tell me that they are carrying out checks for the withdrawal, is it possible that it takes more than a week just to approve a withdrawal? in all this I still have 2500 euros to withdraw and I can't do it if the subsequent withdrawals are not processed. I'm starting to think that it is a casino that has the habit of not paying customers. I spent more than 5k in this casino and I would like to collect my winnings.

Salve, ho inviato richiesta di prelievo per 3 importi di 500 euro, nessuna mail da kyc per la conferma e mi dicono che stanno effettuando i controlli per il prelievo, possibile che ci voglia più di una settimana solo per approvare un prelievo? in tutto ciò ho ancora 2500 euro da prelevare e non lo posso fare se non vengono elaborati i prelievi successivi. Inizio a pensare che sia un casinò che ha l'abitudine di non pagare i clienti. ho speso più di 5k in questo casino e vorrei riscuotere le mie vincite.

Dear ludoerre,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.