PlayOJO Casino - プレーヤーの残高が正しくクレジットされていません。

 In my last game I have put 100000 SEK Bet and I won. My balance should be 200000 SEK . But It doesnt show the balances as 2 lakh. Instead it shows 1 lakh. The casino people dont even reply through chat and the web. It is frustating from 3 days

Session id: 263239600 Game id: 43754029

Dear Saaish,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if your initial bet was 100,000 kr plus another 100,000 kr on double? Or is the 100,000 kr already the amount of initial bet plus double?

If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi No,

My bet was 100000 SEK and I won 200000 SEK. But the balance is only 100000SEK

Please understand that you have contacted a third-party mediator, and in order for us to help you, we must ask questions, so we can gather as much information about your case as possible. If you refuse to cooperate, I will be forced to reject this complaint. Thank you for your understanding.

I am sorry, I didnt check your message earlier and wanted me to answer. Now I saw your message and replied that

My bet was SEK 100,000 and I won SEK 200,000. But the balance is only 100,000 SEK

I am sorry, I didnt check your message earlier and wanted me to answer. Now I saw your message and replied that

Min insats var 100 000 SEK och jag vann 200 000 SEK. Men saldot är bara 100 000 SEK

Please note you still haven't clarified whether or not your bet was with a double. This information is essential for us in order to proceed with this case. Thank you in advance for your reply.

HI Kristina,

The issue got fixed and I have the money credited in my balance.

Awesome news, Saaish. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.