PlayOJO Casino DK - プレイヤーのフリースピンは入金後もクレジットされていません。

Hello. Casino Guru i have not received my 100 free spins i made a deposit of 100kr via Playojo indspark the spins was not credit. I have experience this before but then after 2 hours the live chat has credit them manualy but not this time.. They don't respons back at all the kampagne is always aktiv from friday - sunday i deposit 12-24-23 on Christmas can you help me to contact them here are some screenshots

Dear mali4ubaby213,

Thank you very much for submitting this complaint. I'm sorry to hear about your issue with PlayOJO Casino. I have checked the FAQ section of the casino and this is what I found regarding the free spins:

I deposited to get an offer but did not receive my spins. Why?

Unless we have said otherwise, our deposit-based offer can only be used once. Check your Insparks section to see if you have already received spins with a recent deposit. If you still think you should have received spins, contact us and we'll look into it. If you received an exclusive offer, either with or without a deposit, the reward will be credited to your account when you redeem it from the 'Rewards' section of the side menu. If you are still having trouble seeing or receiving your reward, please contact us.

Could you please confirm that you tried activating these free spins for the first time?

Could you please send the screenshot of the Terms for these particular spins as well?

Have you contacted customer support via email as well?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronica

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 800 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear mali4ubaby213,

Thank you very much for submitting this complaint. I'm sorry to hear about your issue with PlayOJO Casino. I have checked the FAQ section of the casino and this is what I found regarding the free spins:

Jeg indbetalte for at få et tilbud, men modtog ikke mine spins. Hvorfor?

Medmindre vi har sagt noget andet, så kan vores indbetalingsbaserede tilbud kun benyttes én gang. Tjek din Indspark-sektion for at se, om du allerede har modtaget spins med en nylig indbetaling. Hvis du stadig synes, du burde have modtaget spins, så kontakt os, og så kigger vi på det. Hvis du modtog et eksklusivt tilbud, enten med eller uden indbetaling, så vil belønningen blive krediteret din konto, når du har benytter det fra sektionen 'Belønninger' i sidemenuen. Hvis du stadig har problemer med at se eller modtage din belønning, så kontakt os endelig.

Could you please confirm that you tried activating these free spins for the first time?

Could you please send the screenshot of the Terms for these particular spins as well?

Have you contacted customer support via email as well?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 800 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

thanks For a fast respons. I have use it only once i know How the playojo indspark works. Every week its.a diffrent game with a deposit of 100kr i been a loyal palyer on playojo

i can’t send a screenshot of the Terms for these particular spins as i did not take a screenshot from that but i have the E-mail from it. I just want my 100 free spins i made a deposit via indspark

and yes i wrote to the email and there live chat no respons back

The case has been resolved i Got my 100 free spins today playojo has finalt reply me back on there live chat after 16 messenges så thanks for both parties for Corporation 😊

Dear mali4ubaby213,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru