PlayUZU Casino - プレイヤーの繰り返しの撤退の試みは失敗しました。

I've attempted numerous withdrawals, well over 15, all of which have been denied, with the money being returned to my account (my account is fully verified and I've made two deposits already)... On the 16th of April, a withdrawal of approximately $54.93 was supposedly approved. I received an email confirmation stating that the deposit would be completed in the coming days. However, as of today, the 26th of April, it has still not been completed. Overwhelmed and stressed, I once again reached out to their customer service representatives, only to be informed that my bank has rejected the payment (they always give me the same response, even though I've topped up my account using the same cards). The suggested solution is that once the money is returned to my account, I should try to withdraw it again; this would be my 16th attempt. I don't know what else to do; it's extremely frustrating.

He intentando varios retiros, mas de 15 retiros todos fueron rechazados, devolviendo el dinero a mi cuenta nuevamente (mi cuenta esta completamente verificada y ya hice dos depositos)... El pasado 16 de abril, supuestamente habian aprobado el retiro de aproximadamente 54.93 dolares, me llego el correo de confirmacion que el deposito se completaria, en los proximos dias, sin embargo hasta el dia de hoy, no se completa siendo 26/04, ya cansado y estresado volvi a comunicarme con sus asesores de atencion al cliente y me informan que el pago ha sido rechazado por mi banco(siempre me responden lo mismo, pese a que recargue mi cuenta con esa mismas tarjetas) La supuesta solucion es que al momento que el dinero regrese a mi cuenta, vuelva a intentar retirar el dinero otra vez, siendo el intento numero 16. Ya no se que mas hacer, es muy frustrante.

Hello dafnee2411,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with PlayUZU Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Yes, my account is verified. Before managing the first withdrawal, no more than 72 hours have passed since I verified my account since the creation of my user.

My winnings were with real money.

Yesterday, 04/26, I spoke with them, their response was the same as always, that supposedly my bank does not accept the payment and that the money will be refunded to my account, when the money returns to my playuzu account, I will try to withdraw again, I consider which is a total mockery, since it would be the 16th attempt that is not completed (recharge 2 times with 2 different cards, and try to withdraw with those two different cards, payment options, such as: direct to the visa card, also try by transfer to the bank account, I created an account in dollars, I exhausted all withdrawal options and there is no way / I always recharge and charge with those cards in other casinos, national and international and I have never had these problems.

Si, mi cuenta esta verificada. Desde antes de gestionar el primer retiro, no habrán pasado más de 72 horas que verifique mi cuenta desde la creación de mi usuario.

Mis ganancias fueron con dinero real.

Ayer 26/04 hable con ellos, su respuesta fue la misma de siempre, que supuestamente mi banco no acepta el pago y que el dinero será reintegrado a mi cuenta, cuando el dinero regrese a mi cuenta de playuzu, que nuevamente intente retirar, considero que es una burla total, ya que seria el intento 16 que no se completa (recargue 2 veces con 2 tarjetas diferentes, e intente retirar con esas dos diferentes tarjeta, opciones de pago, como: directo a la tarjeta visa, también intente por transferencia a la cuenta bancaria, me cree una cuenta en dolares, agote toda opción de retiro y no hay forma/ siempre recargo y cobro con esas tarjetas en otros casino, nacionales como internacionales y nunca he tenido estos problemas.

Hello dafnee2411,

Did you try to use any alternate method to withdraw the balance? Did the money return to your casino account since the last post?

Dear dafnee2411,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.