PlayUZU Casino - プレイヤーはボーナスを要求するのに苦労します。

hello, I have had problems claiming my rewards from the daily events in the "surprises" section, I have participated several days in a row in the events as well as in tournaments and my rewards have not arrived, I have reviewed the terms and conditions of each event and I comply well with all of them, I tried to contact support but I have not had any response. This casino in general is a very good casino, only I have had this problem recently where I have not received my corresponding bonuses or rewards. I hope I can fix it 🙁

hola, he tenido problemas para reclamar mis recompensas de los eventos diarios de la sección "sorpresas", he participado varios dias seguidos de los eventos como tambien en torneos y no me han llegado mis recompensar, he revisado los terminos y condiciones de cada evento y cumplo bien en todos, trate de comunicarme con soporte pero no he tenido respuesta alguna. Este casino en general es un muy buen casino, solo que he tenido este inconveniente ahora ultimo donde no he recibido mis bonos o recompensas correspondiente. espero poder solucionarlo 🙁

Hello juanmg0496,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with PlayUZU Casino. Please allow me to ask you a few more question before we would move forward.

Have you ever experienced a similar issue with any bonus in this casino? Can you please send a link of the bonus to which you refer to? When exactly did you contact the casino with this problem?

Looking forward to your answer.

Regards,

Nick

Hello, I've only had problems lately, but well... recently they answered me and then after seeing my return I had a reward, I don't know if it was to compensate for the inconvenience or because they gave me the missing bonuses, anyway, last case they have responded 🙂

Hola, solo he tenido problemas ahora último, pero bueno... hace poco me respondieron y después después ver mi vuelta tenia una recompensa, nose si fue para compensar el inconveniente o porque me dieron los bonos que me faltaban, en fin , en último caso han respondido 🙂

Thank you juanmg0496 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick