Pledoo Casino - プレイヤーの賞金は没収されました。

This casino treats people unfair and despite any other casinos trying to provide worst experience to the player. First of all they are intentionally allowing to withdraw only 2 times per day, limits withdrawals to 10k per week and 150k per year. Moreover, one time withdrawal limit is 1k and despite the information written on the website that you can chat to support and request increase of the limit - no. Yesterday I got 250 eur bonus after 30K losses with this casino with 30x requirement for wagering. I managed to hit big and won 17K, whenever I done with wagering my winnings gone from my account and I was left with 2.2K as its maximum that im allowed to win 10x my bonus given. I strongly encourage everyone to avoid this not legit casino, as whatever they do - is just a fraud.

Dear Optional,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Do I understand it correctly, that you have accumulated your winnings from a no deposit bonus or a cashback? I have checked bonus policy, and this is what I found:

"A No Deposit Bonus is a bonus that has been credited manually or automatically without requiring a deposit to activate it. There are certain restrictions that must be taken into account when playing with a No Deposit Bonus.

The maximum amount that can be won and/or withdrawn from any No Deposit Cash Bonus is 10 times the value of the bonus funds. For example, if a customer receives a No Deposit Cash Bonus of €50 and wins €1000, the customer will be able to withdraw €500 (€50 x 10), and the remaining €500 will be held by Pledoo;"

and

"The maximum withdrawal from the winnings received from the cashback cannot exceed ten times the amount of the cashback credited to the balance. For example, if you received €100 cashback (or equivalent in your currency), then you can withdraw maximum €1000 (or equivalent in your currency). Any amount exceeding 10 times the size of the cashback credited to balance will be withheld by Pledoo."

I would like to emphasize, that according to our Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#win-limits,

we consider imposed win limit to be unfair and predatory, only when it’s applied to a real money game, however, we accept bonus T&Cs that restrict the maximum cash out from a bonus play.

Have you requested a withdrawal of your winnings already?

Were your withdrawals already processed?

Thank you for your reply and understanding.

Best regards,

Tomas

Hi Tomas,

Yes, I’m referring to no deposit bonus as they don’t have any deposit bonuses available. I withdrawn 1K as it’s max I can do per request and rest which is 1.2K lost.

Thanks for the confirmation.

Unfortunately, we won't be able to help as we consider win limits that were applied to bonus winnings as a fair practice.

You'll encounter such practices in most online casinos.

Keep in mind that casinos design their bonuses to be as attractive as possible, but there are always limitations for players present, the most common being a maximum allowed bet rule, maximum win cap, or restriction on which games can be played, and wagering requirement that needs to be achieved.

Casinos also often feature withdrawal limits and withdrawal limits per transaction can present an obstacle as well. If the withdrawal limits per month are not prohibitive (10 000€ or less) we find such a casino acceptable for players to deposit and play. Casinos with worse than 10 000€ per month withdrawal limits are penalized in our reviews with a lower safety index.

Since you already successfully paid out part of your winnings and lost the rest, we'll now close the complaint as unjustified.

Please do not hesitate to contact us if you run into issues with any online casino in the future.