Pocket Casino - プレイヤーの撤退が遅れています。

Hi! I made 17.10 withdraw and it still be pending after 96h. Finance team promise to approve withdraws following hours but then change it that will approve it on this week. Everyday same thing happend.

Dear Tapio,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

But they promise approve withdraws in 1-3 days. And payment method is skrill so after they pay Winnings i get immediatelly funds in to my skrill account. 14 days is huge Time frime on Finnish players

Hello Tapio,

Has there been any news? Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.